Reference

How bettrader Handles Your Personal Information

bettrader collects only the data needed to operate your account, verify your identity, and process payments through PayPal, Venmo, and Play+ — nothing more.

No data sold to third partiesPayPal, Venmo, Play+ payment privacyAccount-level data controlsState-law complianceContact path for data requests
bettrader How bettrader Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Data security at bettrader is not a checkbox — it's built into every layer where your information moves. Payments through PayPal, Venmo, and Play+ never expose your full financial credentials to our servers. Account logins use session tokens that expire automatically, and any password reset triggers an email verification step before access is restored. We keep your data only as long as your account is active or as long as state law or financial-compliance rules require us to — after that, records are deleted on a rolling schedule.

Encrypted Data Storage

All personal and account data is stored with encryption at rest. Payment references from PayPal, Venmo, and Play+ are tokenized and never stored as raw financial credentials.

Cookie and Tracking Controls

We use session cookies for login security and analytics cookies to understand how the platform is used. You can manage non-essential cookie preferences in your account settings at any time.

Data Retention Policy

Account records are kept while your account is open and for the period required under applicable state financial and gaming regulations. Closed accounts are purged on a defined schedule.

Identity Verification Handling

Documents submitted for identity verification — such as a government-issued ID — are processed by our verification partner and not stored on bettrader's own servers beyond the confirmation step.

DATA REQUEST CONTACTS

How to Reach Us About Your Privacy

If you want to see the data we hold on your account, ask us to correct something, or request deletion, our support team is the right starting point. You can reach us through live chat inside your account dashboard, by emailing our privacy address, or by submitting a written request through the help center form. We aim to acknowledge data requests within two business days and resolve them within the window required by applicable state privacy law.

Live Chat Open the chat widget in your account dashboard to reach a support agent directly about any data or account privacy question.
Email Support Send your data access, correction, or deletion request to our privacy email address listed in the help center — include your account username.
Help Center Form Submit a written privacy request through the help center form. Requests are logged, tracked, and responded to within applicable state-law timelines.

Your Privacy Rights — Common Questions

Whether you're in New York or Charlotte, the questions below cover the data situations account holders ask about most. Your rights may vary depending on the privacy laws in your state, but the contact paths and processes here apply across all eligible states where bettrader is accessible.

We collect your name, email, date of birth, and state of residence for eligibility. If you deposit via PayPal, Venmo, or Play+, we also record payment transaction references — not your underlying card or bank details.

No. We do not sell or rent your personal information to third parties for marketing. Service providers we use are contractually restricted from using your data outside their assigned function.

Submit a data access request through live chat, our privacy email, or the help center form. Include your account username. We aim to respond within two business days and fulfill requests within the state-law deadline.

Yes. You can request deletion through the help center form or privacy email. Some records must be retained for the period required by state financial and gaming regulations before full deletion is possible.

We use session cookies for account security and analytics cookies to measure platform usage. Non-essential cookies can be adjusted in your account settings; session cookies are required for login to function.

After account closure, records are held for the period required under applicable state law and then deleted on a rolling schedule. You can request confirmation of deletion once the retention window has passed.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.